Known Issues
By Support • 14 days ago
Dashboard
| Issue | Summary | Workaround |
|---|---|---|
| Search results on log pages clear after inactivity (Ref #: 24643) | Search results on log pages will clear after 1-2 minutes of inactivity. | Refresh page and re-enter filter parameters. |
Interactive Voice Response (IVR)
Issue | Summary | Workaround |
|---|---|---|
Failure to play a recording (Ref #: 8559) | When FreeClimb fails to playback a recording, it results in a call being hung up and no error being reported. | Look up the recording file on the dashboard or Get a Recording to confirm that it exists and the ID is valid. |
Calls
Issue | Summary | Workaround |
|---|---|---|
machineDetected (Ref #: 7627) | The ‘answeredBy’ field of a Call resource is never used (i.e., displayed as "null"). It is scheduled for deprecation. | No known workaround. |
callStatus not updated (Ref #: 5753) | Client application is not alerted via callStatus if FreeClimb failed a call. | No known workaround. |
Failure to machine detect with OutDial command (Ref #: 7480) | FreeClimb invokes the ifmachineUrl when answering machine is detected regardless of ifMachine setting. | When choosing to hang up, omit the ifmachineUrl from the Outdial command. Only include it if using the redirect option. |
Recordings
Issue | Summary | Workaround |
|---|---|---|
RecordUtterance (Ref #: 7220) | FreeClimb infrequently creates 'corrupt' recording for the user resulting in a file that cannot be played back. | No Known Workaround. |
StartRecordCall (Ref #: 7469) | Using StartRecordCall as the first command of a PerCL script will not generate a recording if that script also uses addToConference. | Use any other PerCL command before StartRecordCall in the script. |