Known Issues

11 days ago by Support

Interactive Voice Response (IVR)
Calls
Recordings
Conference Participants
Queues

Interactive Voice Response (IVR)

Issue

Summary

Workaround

Failure to play a recording
(Ref #: 8559)

When FreeClimb fails to playback a recording, it results in a call being hung up and no error being reported.

Look up the recording file on the dashboard or Get a Recording to confirm that it exists and the ID is valid.

Calls

Issue

Summary

Workaround

machineDetected
(Ref #: 7627)

The ‘answeredBy’ field of a Call resource is never used (i.e., displayed as "null"). It is scheduled for deprecation.

No known workaround.

callStatus not updated
(Ref #: 5753)

Client application is not alerted via callStatus if FreeClimb failed a call.

No known workaround.

Failure to machine detect with OutDial command
(Ref #: 7480)

FreeClimb invokes the ifmachineUrl when answering machine is detected regardless of ifMachine setting.

When choosing to hang up, omit the ifmachineUrl from the Outdial command. Only include it if using the redirect option.

Recordings

Issue

Summary

Workaround

RecordUtterance
(Ref #: 7220)

FreeClimb infrequently creates 'corrupt' recording for the user resulting in a file that cannot be played back.

No Known Workaround.

StartRecordCall
(Ref #: 7469)

Using StartRecordCall as the first command of a PerCL script will not generate a recording if that script also uses addToConference.

Use any other PerCL command before StartRecordCall in the script.

Conference Participants

Issue

Summary

Workaround

setTalk and setListen
(Ref #: 7368)

FIXED

setTalk and setListen commands do not work.

No Known Workaround.

Queues

Issue

Summary

Workaround

queueWait
(Ref #: 6638)

FIXED

queuePosition displays "-1" for the first caller in a queue.

Add "1" to the queuePosition to correctly index from zero