Known Issues
3 months ago by Support
Dashboard
| Issue | Summary | Workaround |
|---|---|---|
| Unable to add new API Key (Ref#:14219) FIXED | Unable to add a new API Key in the dashboard. | Contact [email protected] |
Interactive Voice Response (IVR)
| Issue | Summary | Workaround |
|---|---|---|
| Failure to play a recording (Ref #: 8559) | When FreeClimb fails to playback a recording, it results in a call being hung up and no error being reported. | Look up the recording file on the dashboard or Get a Recording to confirm that it exists and the ID is valid. |
Calls
| Issue | Summary | Workaround |
|---|---|---|
| machineDetected (Ref #: 7627) | The ‘answeredBy’ field of a Call resource is never used (i.e., displayed as "null"). It is scheduled for deprecation. | No known workaround. |
| callStatus not updated (Ref #: 5753) | Client application is not alerted via callStatus if FreeClimb failed a call. | No known workaround. |
| Failure to machine detect with OutDial command (Ref #: 7480) | FreeClimb invokes the ifmachineUrl when answering machine is detected regardless of ifMachine setting. | When choosing to hang up, omit the ifmachineUrl from the Outdial command. Only include it if using the redirect option. |
Recordings
| Issue | Summary | Workaround |
|---|---|---|
| RecordUtterance (Ref #: 7220) | FreeClimb infrequently creates 'corrupt' recording for the user resulting in a file that cannot be played back. | No Known Workaround. |
| StartRecordCall (Ref #: 7469) | Using StartRecordCall as the first command of a PerCL script will not generate a recording if that script also uses addToConference. | Use any other PerCL command before StartRecordCall in the script. |
