Known Issues

Dashboard
Interactive Voice Response (IVR)
Calls
Recordings


Dashboard

IssueSummaryWorkaround
Unable to add new API Key (Ref#:14219)

FIXED
Unable to add a new API Key in the dashboard.Contact [email protected]

Interactive Voice Response (IVR)

IssueSummaryWorkaround
Failure to play a recording
(Ref #: 8559)
When FreeClimb fails to playback a recording, it results in a call being hung up and no error being reported.Look up the recording file on the dashboard or Get a Recording to confirm that it exists and the ID is valid.

Calls

IssueSummaryWorkaround
machineDetected
(Ref #: 7627)
The ‘answeredBy’ field of a Call resource is never used (i.e., displayed as "null"). It is scheduled for deprecation.No known workaround.
callStatus not updated
(Ref #: 5753)
Client application is not alerted via callStatus if FreeClimb failed a call.No known workaround.
Failure to machine detect with OutDial command
(Ref #: 7480)
FreeClimb invokes the ifmachineUrl when answering machine is detected regardless of ifMachine setting.When choosing to hang up, omit the ifmachineUrl from the Outdial command. Only include it if using the redirect option.

Recordings

IssueSummaryWorkaround
RecordUtterance
(Ref #: 7220)
FreeClimb infrequently creates 'corrupt' recording for the user resulting in a file that cannot be played back.No Known Workaround.
StartRecordCall
(Ref #: 7469)
Using StartRecordCall as the first command of a PerCL script will not generate a recording if that script also uses addToConference.Use any other PerCL command before StartRecordCall in the script.