All new users start with a free trial account, a $50 credit, and one randomly assigned long code FreeClimb number. Developing with a trial account gives you the same experience and access to features as a full paid account, with a few restrictions to ensure the security of the platform.
Verifying Outbound Numbers
As a trial user, the numbers you want to call or message must be verified first. This helps keep FreeClimb free from spammers and bad actors. To verify a phone number, go to Numbers>Verified Numbers in your Dashboard and use the Add A Number button to enter the number you wish to verify. Note, only US numbers are supported at this time. A code will be sent to the device, which you will then enter on your Dashboard. After the code is confirmed you can start making calls and sending messages right away.
Trial Account Limitations
Phone Number Limitations
Feature | Limit |
|---|---|
FreeClimb Numbers | 1 number per account (long code or toll-free) |
External Numbers | Verified numbers only |
SMS Short Codes |
Trial Accounts are Limited to One FreeClimb Number
All trial accounts are automatically assigned one long code when they first sign up. If you wish to use a different number, you must first delete your current number and then buy a new one. This will deduct $0.75 from your free trial credit. To learn more about number types, read Choosing a Number. To purchase more than one number without limitations, you can upgrade your account.
Voice Limitations
Feature | Limit |
|---|---|
Total Completed Calls: Long Code (Inbound & Outbound) | 10,000 minutes |
Total Completed Calls: Toll-free (Outbound) | 5,000 minutes |
Five Minute Rate of Calls: Long Code | Net 75 calls |
24 Hour Rate of Calls: Long Code | Net 400 calls |
Call Duration | 2 hours |
Concurrent Calls | 50 calls |
What are Net Rate Limits?
We set limits on the number of phone calls and messages compared to the number of calls and messages over specified time periods. For example, if your application makes 100 outbound calls and receives 60 inbound calls during a five minute interval, we would count that as net 40 calls, which is within the net 75 calls limit for that time period.
Messaging Limitations
Feature | Limit |
|---|---|
Total SMS Inbound | 10,000 messages |
Five Minute Rate of SMS Outbound | Net 75 messages |
24 Hour Rate of SMS Outbound | Net 400 messages |
Messages per Second | Long code: 1 msg/sec |
Recordings Limitations
Feature | Limit |
|---|---|
Recordings Storage | 1 GB |
Monitoring Your Limits
We'll send you an email if your account is approaching any of these limits.
Upgrading your Account
When you’re ready to access the full power of the platform, become a full account user to remove all restrictions. You can upgrade your account by entering your credit card details under Account > Upgrade. If you choose to upgrade before your trial has ended, any unused credit will be added to your upgraded account balance.
Questions?
Have a question about how a free trial account can fit the needs of your team? We're here to lend a hand. Contact support or check out one of our guides for more information.
Updated 5 months ago
