Using Your Free Trial Account

All new users start with a free trial account, a $20 credit, and one randomly assigned long code FreeClimb number. Developing with a trial account lets you make and send calls and messages with a few restrictions to ensure the security of the platform.

Phone number limitations

Verified numbers for outbound traffic

As a trial user, you can only send calls or messages to one verified number, which you add to your account during the sign up process. This helps keep FreeClimb free from spammers and bad actors.

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Only US numbers are supported at this time for verified numbers.

To edit the verified number associated with your account, visit your dashboard Settings page.

FreeClimb free trial numbers

All FreeClimb trial users are randomly assigned one local long code number when they sign up. During your free trial, FreeClimb free trial phone numbers are subject to the following restrictions:

• Trial accounts can only own one FreeClimb phone number at a time. In this case, the free trial phone number automatically assigned to your account during sign up cannot be changed. To buy multiple numbers, please upgrade your account.

• Trial account users cannot change their free trial phone number. However, you can still browse our phone number pool during your free trial. To buy a different number, please upgrade your account.

• Trial numbers cannot be deleted from an account during the trial period.

• If you do not use your FreeClimb account for 45 or more days, your trial phone number will be returned to FreeClimb as we have a limited supply of trial phone numbers. Once you return, we will automatically assign you a new free trial number at that time.

Resource limitations

Voice limitations

To protect you and FreeClimb from bad actors, trial accounts are subject to the following voice restrictions:

• Trial account users can only make outbound calls to one verified phone number.

• Maximum 10,000 call minutes for long code phone numbers.

• Maximum 5,000 call minutes for toll-free phone numbers.

• We also set limits on the number of outbound phone calls compared to the number of inbound calls over specified time periods. For your trial phone number, this limit is 75 net calls per 5 minutes. For example, if your application makes 100 outbound calls and receives 60 inbound calls during a five-minute interval, we will count that as net 40 calls, which is within the net 75 calls limit for that period.

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What are net rate limits?

We set limits on the number of outbound phone calls and messages compared to the number of inbound calls and messages over specified time periods. For example, if your application makes 100 outbound calls and receives 60 inbound calls during a five minute interval, we would count that as net 40 calls, which is within the net 75 calls limit for that time period.

• Maximum call duration of 2 hours.

• Maximum 50 concurrent calls.

Messaging limitations

To protect you and FreeClimb from bad actors, trial accounts are subject to the following messaging restrictions:

• Trial account users can only send outbound SMS messages to one verified phone number, and can only receive inbound SMS messages to FreeClimb verified numbers.

• Trial accounts can only send a limited number of messages a day at a limit of 200 per day. Once reaching the daily limit, your messages will then be blocked and you will receive an error message.

Recordings limitations

• Trial account will be limited to 1GB of recordings storage.

Upgrading your account

When you are ready to access the full power of the platform, become a full account user to access more features:

• Buy more phone numbers.

• Buy toll-free phone numbers.

• Make and receive calls without limitations.

You can upgrade your account by entering your credit card details under Account > Upgrade. If you choose to upgrade before your trial has ended, any unused credit will be added to your upgraded account balance.

Questions

Have a question about how a free trial account can fit the needs of your team? We are here to lend a hand. Contact support or check out one of our guides for more information.