Using Your Free Trial Account

All new users start with a free trial account, a $20 credit, and one randomly assigned long code FreeClimb number. Developing with a trial account lets you make and send calls and messages with restrictions to ensure the security of the platform.

Phone number limitations

Verified numbers for outbound traffic

As a trial user, you can only send calls or messages to one verified number, which you add to your account during the sign up process. This helps keep FreeClimb free from spammers and bad actors.

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Only US numbers are supported at this time for verified numbers.

To edit the verified number associated with your account, visit your dashboard Settings page.

FreeClimb free trial numbers

All FreeClimb trial users are randomly assigned one local long code number when they sign up. During your free trial, FreeClimb free trial phone numbers are subject to the following restrictions:

Trial accounts can only own one FreeClimb phone number at a time. In this case, the free trial phone number automatically assigned to your account during sign up cannot be changed. To buy multiple numbers, please upgrade your account.
Trial account users cannot change their free trial phone number. However, you can still browse our phone number pool during your free trial. To buy a different number, please upgrade your account.
Trial numbers cannot be deleted from an account during the trial period.
If you do not use your FreeClimb account for 45 or more days, your trial phone number will be returned to FreeClimb. Once you return, we will automatically assign you a new free trial number at that time.

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Please note
These restrictions do not apply to full accounts, only trial accounts. Upgrade your account to access the full power of the platform.

Resource limitations

Voice limitations

To protect you and FreeClimb from bad actors, trial accounts are subject to the following voice restrictions:

Trial account users can only make outbound calls to one verified phone number.
Maximum 10,000 call minutes for long code phone numbers.
Maximum 5,000 call minutes for toll-free phone numbers.
Maximum call duration of 6 hours (there is no code to distinguish calls from trial or full accounts).
Maximum 40 concurrent calls.

Messaging limitations

To protect you and FreeClimb from bad actors, trial accounts are subject to the following messaging restrictions:

Trial account users can only send outbound SMS messages to one verified phone number.
Trial accounts can only send a limited number of messages a day at a limit of 6/minute with a max of 200/day. Once reaching the daily limit, your messages will then be blocked and you will receive an error message.
Messages are watermarked during the trial period.
Responses to inbound ‘STOP’ and ‘HELP’ messages will be sent by the platform for compliance reasons.

For an inbound ‘STOP’ message, you should not send any additional messages to that number until you receive a ‘START’.

Your outbound messages will show up in your message listing as if they were sent from your account.

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Automated responses to inbound ‘STOP’/'HELP' occur for trial accounts only. Once you upgrade to a full account, please check the regulations for your phone number type to ensure you're responding appropriately.

Recordings limitations

Trial account will be limited to 1GB of recordings storage.

Upgrading your account

When you are ready to access the full power of the platform, become a full account user to access more features:

Buy more phone numbers.
Buy toll-free phone numbers.
Make and receive calls without limitations.

You can upgrade your account by entering your credit card details under Account > Upgrade. If you choose to upgrade before your trial has ended, any unused credit will be added to your upgraded account balance.

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Please note
Once you upgrade to a full account, you will need to purchase a new number. Also, you must first register SMS traffic in order to be able to send messages with your new number.

Questions

Have a question about how a free trial account can fit the needs of your team? We are here to lend a hand. Contact support or check out one of our guides for more information.