Understanding Number Types

Types of FreeClimb numbers

FreeClimb supports US-based long code, toll-free, and Off-Net numbers for inbound and outbound SMS and voice services.

Long code numbers can be utilized for inbound and outbound SMS and voice services, including outbound A2P 10DLC messaging. FreeClimb trial accounts are automatically assigned a long code number. Overall, local numbers feel personal and familiar. For some local businesses and organizations, this might make a long code number the best choice.

Toll-free numbers can be utilized for inbound and outbound SMS and voice services. Toll-free numbers are specifically business-related and can be made more memorable with phrases. For businesses with a widespread customer base or a strategic marketing need, a toll-free number could be the better fit.

Off-Net numbers are any long code or toll-free numbers not hosted on FreeClimb’s platform. To SMS-enable an Off-Net number, you can download a Letter of Agency (LOA) for the requested numbers and email it to FreeClimb Support.

Trial accounts are automatically assigned a long code number

Because trial account limitations align with most local long code use cases, your trial account will automatically be assigned a local long code number. However, once you upgrade your account, make sure to match your use case with the appropriate number type by referring to the table below.

While trial accounts have some limitations on outbound communication and use of multiple numbers, there are no restrictions on the types of numbers that you can purchase with an upgraded account.

Outbound messaging limits for all number types

Due to outbound messaging changes for both long code (10DLC) and toll-free numbers, all FreeClimb accounts have outbound messaging limitations per number. Each phone number, regardless of type, will be limited to 200 outbound messages per day at this time. If you're interested in sending more than 200 messages per day, please contact support.

Choose which number type is best for you

	Long Code	Toll-Free
Digits	10	10
Messaging capable	Yes	Yes
Voice capable	Yes	Yes
Messaging use cases	Application-to-Person (A2P): - Two-factor authentication (2FA) - Account notification - Customer care - Delivery notification - Fraud alert messaging - Higher education - Low volume mixed - Marketing - Mixed - Polling and voting - Public service announcement - Security alert Application-to-Person (A2P), Special: - Agents and franchises - Carrier exemptions - Charity - Emergency - K-12 Education - Political - Proxy - Social - Sweepstake	Application-to-Person (A2P): - Two-factor authentication (2FA) - Account notification - Customer care - Delivery notification - Fraud alert notification - Marketing - Appointment reminders - Chat bots - One-time passwords (OPTs)
Voice use cases	Local businesses and organizations.	Businesses with a widespread customer-base or a strategic marketing need.
Carrier filtering	Yes. Unless a long code number is linked to a registered 10DLC campaign, carriers will filter and block most A2P messaging use cases and suspected spam based on content and messaging per second. Visit Understanding 10DLC for more information.	Yes. Carriers will filter and block users who are suspected of sending spam or nuisance calls and messages. See FreeClimb's Acceptable Use Policy and CTIA Best Practices to avoid any violations which may lead to filtering, blocking, and/or suspension of your account.