Risk Scoring Services
FreeClimb Risk Scoring evaluates inbound calls before they are answered and provides risk intelligence in real time to guide routing, authentication, or blocking.
How Freeclimb evaluates inbound call risk real-time before answer
- A call is received at the business end.
- The call is evaluated using:
- Historical call patterns
- Real-time network signals
- Cross-industry reputation data
- A risk score and other related/supplemental data elements are generated are generated.
- Results are available for routing or verification decisions.
How FreeClimb Risk Scoring integrates with call routing and verification workflows
Incoming Call
│
▼
Pre-Answer Evaluation
(FreeClimb Risk Scoring)
│
├─► Assign Risk Score
│ • Numerical risk value
│ • Scoring status (Scored, No Score, Cleared, Blocked) and Scoring reason
│
▼
Routing / Authentication Decision
│
├─► Fast-track (low risk)
│
├─► Require verification (medium risk)
│
└─► Block or redirect (high risk)
│
▼
Call Reaches IVR, IVA, or Agent
Services like CAPTCHA and cleared/blocked lists can be enabled.
Calls can be passed to analytics and reporting/CDRs for further analysis and monitoring.
What data elements are returned in FreeClimb Risk Scoring outputs?
Each evaluated call includes:
- Originating number (ANI)
- Destination number
- Timestamp
- Risk score (if available)
- Scoring status
- Scoring reason
Common use cases for pre-answer call risk scoring
| Use Case | Description |
|---|---|
| Pre-Call routing | Decide whether to fast-track, challenge, or block a call. |
| Fraud prevention | Identify robocalls, spoofed numbers, or suspicious patterns. |
| Authentication optimization | Apply additional verification only when needed. |
| Monitoring and analytics | Track trends in risk scores and scoring status. |
How to integrate FreeClimb Risk Scoring into existing call flows
- Scoring outputs can feed into existing call flows or decision systems.
- Custom thresholds can be applied for routing or verification.
- Multiple services can be layered or used independently based on evolving threat vectors and operational needs (cleared/blocked lists, carrier screening, liveness checks).
- Centralizes rules, results, and data.
Performance specifications
- Sub-second scoring for real-time decisioning
- Pre-answer evaluation avoids additional call handling latency
- Built on reliable, carrier-grade infrastructure
Get started with FreeClimb Risk Scoring Services
For detailed guidance, custom solutions, or to evaluate FreeClimb Risk Scoring for your environment, contact FreeClimb Sales.
Updated about 1 hour ago