A queued call has been dequeued and the actionUrl of the corresponding Enqueue action is being invoked. A PerCL response is expected.
| Request Parameter | Type | Description |
|---|---|---|
| requestType | string | Context or reason why this request is being made. Will be dequeue - A queued call has been dequeued and the actionUrl of the corresponding Enqueue action is being invoked. |
| callId | string | Unique ID for this call, generated by FreeClimb. |
| accountId | string | Account ID associated with the your account. |
| from | string | Phone number of the party that initiated the Call (in E.164 format). |
| to | string | Phone number provisioned to you and to which this Call is directed (in E.164 format). |
| callStatus | string | Descriptive status for the call. Valid values are: • ringing - Call is currently ringing.• inProgress - Call was answered and is currently in progress (not queued, not in conference).• completed - Call ended normally.• busy - Caller received a busy signal.• failed - Call could not be completed as dialed, most likely because the phone number was non-existent.• noAnswer - Call ended without being answered.• canceled - Call was canceled via the REST API while queued or ringing. |
| direction | string | String describing the direction of the call – inbound for inbound calls, outbound for calls initiated via the REST API, or outboundDial for calls initiated by the OutDial command. |
| conferenceId | string | This is only populated if request pertains to a Conference. Otherwise, it is set to null. |
| queueId | string | ID of the Queue. This is only populated if the call was actually enqueued. |
| queueResult | string | The final result of the enqueued Call. Valid values are: • dequeued - Enqueued caller exited the Queue via a Dequeue action (Dequeue command or Queue Members POST REST API). |
| queueTime | integer | Time (in seconds) the call spent in the Queue. This is only available if the Call was actually enqueued. |
