A call has been removed from a queue and the Enqueue
command’s actionUrl
is being invoked. A PerCL response is expected except if reason is hangup
.
Request Parameter | Type | Description |
---|---|---|
requestType | string | Context or reason why this request is being made. Will be removeFromQueueNotification - A Call has been removed from a Queue and the Enqueue command’s actionUrl is being invoked. |
callId | string | Unique ID for this call, generated by FreeClimb. |
accountId | string | Account ID associated with your account. |
from | string | Phone number of the party that initiated the Call (in E.164 format). |
to | string | Phone number provisioned to the customer and to which this Call is directed (in E.164 format). |
callStatus | string | Descriptive status for the call. Valid values are: • ringing - Call is currently ringing.• inProgress - Call was answered and is currently in progress (not queued, not in conference).• completed - Call ended normally.• busy - Caller received a busy signal.• failed - Call could not be completed as dialed, most likely because the phone number was non-existent.• noAnswer - Call ended without being answered.• canceled - Call was canceled via the REST API while queued or ringing. |
direction | string | String describing the direction of the call – inbound for inbound calls, outbound for calls initiated via the REST API or outboundDial for calls initiated by the OutDial command. |
conferenceId | string | This is only populated if request pertains to a Conference. Otherwise, it is set to null. |
queueId | string | ID of the Queue the caller is in. |
queueResult | string | Final result of the enqueued Call. Valid values are: • queueFull - Targeted Queue was full, so the enqueue attempt was rejected.• hangup - Enqueued caller hung up while in the Queue.• systemError - FreeClimb system malfunctioned during the enqueue process. |
queueTime | integer | Time (in seconds) the Call spent in the Queue. This is only available if the Call was actually enqueued. |